GENERAL
Customers who place orders online through the Lunamora website are deemed to have accepted the pre-information form and the distance sales contract regarding the products offered for sale.
Buyers are subject to the provisions of Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts regarding the sale and delivery of the products they purchase.
DELIVERY
Orders are prepared and shipped after payment confirmation.
Delivery times may vary depending on volume, public holidays, and delays caused by shipping companies.
The purchased product will be delivered to the address specified in the order, complete and undamaged.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT
The buyer should check the package upon delivery and should not accept damaged or opened packages.
The product received is considered to be in good condition and complete.
RIGHT OF WITHDRAWAL
The buyer has the right to withdraw from the purchase within 14 days of receiving the product without giving any reason.
In order to exercise the right of withdrawal, the product must:
- Unused
- It must be in a resalable condition.
- Shipped in its original packaging.
- It must be complete, including all accessories if applicable.
RETURN CONDITIONS
Return requests must be submitted to us via email.
Once the approved return items reach us, they will be inspected, and if found suitable, the refund will be processed via the payment method used.
Depending on the banks' processing times, it may take a few business days for the refund to appear in your account.
DEFECTIVE OR FAULTY PRODUCTS
If the product is delivered damaged, incomplete, or faulty, the buyer should contact us as soon as possible after delivery.
Following the review process, a product exchange or refund will be provided.
PRODUCTS THAT CANNOT BE RETURNED.
Returns are not accepted in the following cases:
- Used products
- Products damaged as a result of use.
- Products without original packaging
- For hygiene reasons, used earrings and personal use items are prohibited.
FORCE MAJEURE
Customers will be informed if delivery is delayed due to force majeure events such as natural disasters, war, strikes, technical malfunctions, transportation problems, and the like.
COMMUNICATION
For all your requests regarding returns, exchanges, and cancellation rights, please contact us.
LUNAMORA
Email: info@lunamora.com.tr
Last Update: June 2026