PAYMENT AND DELIVERY
1) Payment Methods
You can use the following payment methods for orders placed through LUNAMORA:
Payment by Credit Card
You can make secure payments through our website using Visa, Mastercard, and other credit cards. For online payments, the payment amount will be charged to your card once the order is completed.
In case of order cancellation due to stock issues, refunds will be processed to the card or account used for payment within a maximum of 3 business days. The time it takes for banks to reflect refunds in accounts may vary.
Payment via Bank Transfer / EFT
If bank transfer or EFT payment method is active, payment information will be provided to the customer during the order process.
2) Order Refund
If orders are cancelled for various reasons, LUNAMORA will refund the product price within the legal timeframe via the customer's original payment method.
To expedite the refund process, customers must provide accurate and complete bank and contact information.
3) Delivery
At LUNAMORA, we strive to prepare and ship your orders as quickly as possible.
Orders are handed over to the shipping company within a maximum of 2 business days after payment confirmation. Delivery times may vary due to peak campaign periods, public holidays, or force majeure events.
To ensure smooth delivery, please provide complete address and contact information during the ordering process.
We deliver shipments to Türkiye and the United Kingdom. Delivery times may vary depending on the destination country and the shipping company.
4) Order and Payment Tracking
If a technical problem occurs during the payment process, the customer will be informed on the payment screen.
If there is an error in the delivery address or the order cannot be delivered, the customer will be contacted.
After placing an order, an automatic order confirmation will be sent to the email address provided by the customer.
5) Shipping and Damaged Products
Please check your package before accepting delivery.
If you suspect the package has been damaged during transport, open and inspect it in the presence of the delivery person.
If the product is damaged, do not accept delivery, have the courier prepare a damage report, and contact us.
For reporting damaged products:
Email: info@lunamora.com.tr
Once the product is received, it is assumed that the shipping company has fully fulfilled its delivery obligation.
Damaged products will be investigated and customers will be contacted as soon as possible.
LUNAMORA
Email: info@lunamora.com.tr
Phone: 0533 955 87 97
Last Update: June 2026